Allow us to clean up some FAQ’s:

All clients are required to have their own appropriate cleaning products and supplies.
If you wish to purchase products and supplies through us, we will deliver what you need at your next visit.  Our Cleaning Specialists keep tabs on what you are running out of and will notify you when something requires replenishing. We strive to be an environmentally conscious cleaning company and our staff are trained to use the most gentle and effective cleaning solutions in your home. While we are open to your wishes, bleach, Easy Off, Pledge and CLR are cleaning products that Clean My Space will not use in your home. We are always testing new products to see if they live up to their word (check out our YouTube videos), and in turn, are worth living in your space.

Cleaning Specialists (CS’s) are the professionals who come into your home to provide our boutique cleaning services.  Many have previous experience working in top-notch hotels or private homes. We only pick the best! They are experienced, trained, careful, reliable, honest, and in great shape! Our management team adheres to a strict hiring process, which includes reference checks, training and bonding and insurance protection. We keep a close eye on our staff and if they don’t love their job and care deeply about their performance, they don’t stick around.

We make our best efforts to send the same Cleaning Specialist each time -it's the most efficient set up for all parties- but we do not guarantee it.  While we're pretty good at maintaining the status quo, we are managing both our staff and clients’ needs which are constantly in flux; hundreds of regular clients, dozens of employees. If you are sent an alternate Cleaning Specialist, our staff have access to detailed information about your preferences and requests to ensure consistency with our work.  Sometimes, you might even prefer your new Cleaning Specialist! You are welcome to let us know if you have a preferred Cleaning Specialist and we will make every reasonable effort to have them service your home.

Depending on the job and the size of your space, we will either send one Cleaning Specialist or a team.  Clients are charged for total hours of labour per employee, so one Cleaning Specialist working for six hours equates to the cost of two Cleaning Specialists working for 3 hours. 

Yes. Our staff are also covered by WSIB. We are able to provide proof of insurance if requested.

We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning, you are given a 24-hour period to contact us and have that particular area re-cleaned at no cost to you.  

A note will also be made on your file so that we know to pay particular attention to the issue next time around.  Please note that if the cleaning has been given a ‘time cap’ by the client, or if we request additional time to complete the work and are not granted an extension, Clean My Space cannot offer a guarantee (or touch-up) for that job since there is no telling how long it may require to complete to our standard. 

Yes. In order to bring your space up to our standard, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your unique needs. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well. If your space falls outside of the anticipated range due to its condition upon our arrival and we feel we won't be able to bring it up to our standard, we’ll contact you to discuss options: increasing the amount of time required (possibly booking an extra slot on another day depending on availability), or simply doing what we can in the allotted time to get your space as clean as we can.

Less time is required for subsequent regular cleanings since we are familiar with your space and of course, regular maintenance helps cut time down. Our lifestyle and habits dictate how our homes are kept and we’re all different, so it can be hard to predict this without cleaning the space first. We’re here to help - no judging - but the condition of your home when we arrive (ranging anywhere from post-kegger fraternity house to meticulously-kept Martha Stewart’s mansion), will dictate how long we need on a one-time and regular basis. When we speak with you to confirm your initial cleaning, we will be able to provide you with a ballpark estimate, and then confirm that once your initial clean has been completed. As a thank you to loyal clients, we offer reduced hourly rates for regular visits.

You know your pets better than we do. If the pet is comfortable around a new person, noise, and a vacuum or mop (which freaks out many animals), then having the pet at home is fine with us.  To ensure everyone’s comfort and safety however, we recommend that the animal be in a crate or separate room for the duration of the job.

Please Note: We do NOT walk, feed or clean up urine or feces left from animals.

All payment is easily done online using a credit card or Visa Debit card. As part of the booking process, we’ll have you set up payment through our credit card processing system – a fully encrypted third party app called Stripe. You can then change the card on file, add a tip, and receive paid invoices digitally after the cleaning is complete. A hold will be placed on your credit card the day prior to the cleaning.

Yes, 13% HST will be added to your invoice, applicable for all of our services and products.

If you leave fresh linens on the bed and specifically request this at the time of booking, we will change and launder them.  Beds will be made regardless of linen changes.  Additional loads of laundry can be done as well but must be added to your booking in advance to make sure that we have accounted for enough time to complete the task.

Only if you would like to be. We’ve been cleaning peoples’ homes and offices since 2006, unsupervised, with an exceptional track record so you can feel confident in knowing only the best are visiting. If you won’t be home, just let us know what kind of entry and exit arrangement you would like.

Fill out our easy booking form and within a few hours, you’ll be contacted by our office to review your booking, iron out any details and clarify requests. Then, a confirmation email will be sent out and that’s that. You’ve just booked your cleaning and now you can go back to doing the more exciting things in life!

Ask away!  We pride ourselves on being accommodating.  As long as we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home.  Please discuss your requirements at least 48 hours prior to the visit so that we can allot any additional time.

Certainly! Give us a call to set your appointment up. You'll be charged our prevailing hourly rate for one-time cleans, and we will discuss a priority list for your visit. We have a 3 hour minimum.

Just send us a message or give us a quick call - we'll be glad to discuss your needs and give you an estimate. Since these spaces aren't as cut-and-dry as a home, we'll need to ask you more questions and potentially visit the space before we can get an accurate estimate together. We have serviced all sorts of businesses and events, no space is too big or small. Ask away!

In order to prevent a last-minute cancellation, we send out reminder emails and text notifications prior to your service and require a 48-hour notice for cancellation - voicemail or email is acceptable and all messages are time stamped for accuracy.  A $75 cancellation charge will apply if notice is not received before this deadline.  If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% of the estimate is billable as a lockout fee.  If we are dismissed during a job, 75% of the estimate will be billable. Our staff rely on the work we provide to them and we must always respect their time (and by law, they need to be paid even if work is cancelled). 

Our Client Service Policy is available at the time of booking for you to review.

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don't repair or replace existing damage or improperly installed items.